Biden Administration Launches 'Time is Money' Initiative to Combat Frustrating Customer Service Practices

Government-Wide Effort Aims to Reduce Fees, Long Waits

Washington, D.C. - President Joe Biden and Vice President Kamala Harris have announced the launch of the "Time is Money" initiative, a government-wide effort to address frustrating customer service practices that waste consumers' time and money.

Key Components of the Initiative:

• Eliminating or reducing fees for customer service calls
• Establishing time limits for resolving customer issues
• Requiring companies to provide clear and concise information about fees and wait times
• Enhancing enforcement of existing consumer protection laws

The initiative is being spearheaded by Vice President Harris, who has made consumer protection a central focus of her agenda. She believes that consumers deserve to be treated with respect and that their time and money should not be wasted by companies engaging in unfair or deceptive practices.

The White House estimates that the "Time is Money" initiative could save consumers billions of dollars and countless hours each year. The initiative is being launched as part of the Biden Administration's broader agenda to promote economic fairness and protect consumers.

References:
White House Fact Sheet: The Biden-Harris Administration is Cracking Down on Junk Fees and Surprise Bills
Federal Trade Commission: How to Avoid Fees When Calling Customer Service